FAQ: GIR Tongs + Whisks | Squeeze. Lock. Whisk. Repeat.
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How do I combine rewards or customize my pledge with add-ons?

When you click the green "Back This Project" or "Manage Your Pledge" button (https://www.kickstarter.com/projects/productofgir/gir-tongs-and-whisks/pledge/edit), it'll show a variety of pledge tiers to choose from. Click any one of those, and you're set with the items listed in that pledge.

If you'd like to add more items from the GIR collection, you can adjust the Pledge Amount to reflect the sum total of the pledge tier and the additional items / other reward tiers you want. Available items and prices are listed in the "Rewards" diagram on the campaign page and also at https://gir.co/calc. There's a lot to choose from! When you adjust your pledge, the pledge tier and its description won't change - just the dollar amount. You don't need to (and can't, actually) note which items or colors you want at this stage. But don't worry: we have a system all set up to take care of it.

After the campaign, we'll send a survey that will allow you to select the items and colors to which you want to allocate those dollars. That part is quite easy, promise!

Last updated: November 18, 2017 16:03

I'm trying to select multiple rewards, but I'm unable to. What gives?

The platform won't allow you to literally select multiple rewards per se, but you CAN combine the dollar amounts of any rewards or products from the add-ons menu at https://gir.co/calc. You'll leave your reward selection at the singular "base pledge" and once the campaign is over we'll send out a survey inviting you to allocate the additional funds to the desired items.

Last updated: November 01, 2017 01:42

When do I select colors and tell you where to ship everything?

We'll be sending a BackerKit survey shortly after the campaign ends. As part of the survey, you'll confirm any add-on selections, choose colors for all of your fun new kitchen tools, and provide a shipping address so we can deliver the goods.

Last updated: November 18, 2017 16:05

Are these products dishwasher safe?

Absolutely yes! Everything we make is dishwasher safe and designed to last. In fact, the AISI 316 stainless steel used for the tongs puts them in a rarefied category of marine-grade corrosion resistance. Go ahead - drag 'em behind your boat for a few weeks.

Last updated: November 18, 2017 16:05

Will you be offering the LMTD Black tong sides as standalones or add-ons?

Update: yes indeed! We're now able to offer the LMTD tongs as add-ons in all three sizes. If you want to include them in your pledge, simply adjust the pledge amount (https://www.kickstarter.com/projects/productofgir/gir-tongs-and-whisks/pledge/edit) to reflect the new total.

GIR LMTD Black Mini Tongs (9"): add $22 to your pledge GIR LMTD Black Ultimate Tongs (12"): add $25 to your pledge GIR LMTD Black Grill Tongs (16"): add $27 to your pledge

Last updated: November 18, 2017 16:05

What is this calculator you speak of?

We've created a pledge calculator at https://gir.co/calc that's designed to help out with the add-on math for anyone who wants to customize their pledge with other GIR items (all production funded by contributions from this campaign). If you'd like to add items to your pledge, click "Manage Your Pledge" on the campaign page and manually update your pledge amount to the new total. Item + color selections will be sorted out in BackerKit after the campaign; it's just the math for the pledge amount that you set up front.

Last updated: November 18, 2017 16:03

Can you create a new reward level with X+Y+Z?

We're right there with ya. Choose the "Pledge $1 or more - Custom Pledge" tier (it's at the very top of the rewards list) and set the dollar amount to reflect any item/reward combo you want. Prices are listed in the Rewards graphic at the bottom of the campaign page, and you can also see a comprehensive listing at https://gir.co/calc.

Last updated: November 01, 2017 01:50

Are all the tongs made of the same material? Even the black ones?

Yes, everything is the same quality 316 stainless steel. The black tongs are hard coated as a final step. The finish won't rub off after use, but it can get scratched if it's handled roughly. It's a hard multi-layer finish so that doesn't happen toooo easily, but it's the nature of the beast :) The brushed tongs hide scratches the best; polished tongs have the biggest bling factor and are our team favorite.

Last updated: November 18, 2017 16:05

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://gir-tongs-whisks.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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